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Interested in feedback regarding cirrus electronic message centers. Anyone had experience with the product, support, warranty etc.  appreciate your feedback.

John@CTSign.com

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in maine they are soliciting the customer directly, then finding a sign co. to install it.  not cool.

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As a designer, I recently completed a drawing using Cirrus product. All I can say is that I got very good technical support when I called them. I drew a CAD like technical drawing of a sign using their EMS systems.

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We have used them on 4 different units. Very easy to install. excellent customer service Kendra is great to work with.

Customer support is outstanding with end user as well

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On 6/13/2019 at 11:25 AM, spectrum maine said:

in maine they are soliciting the customer directly, then finding a sign co. to install it.  not cool.

Would you describe this as something that is happening in Maine due to their offices being their, or is this something that  you feel is happening all over.

 

I have had gotten some quotes from our area rep, that is located in our area and they were pretty adamant about knowing where the sign was being quoted for, the client and their address, of course I refused that and just give them our name and a code to file it under to track the quote. But this always seemed out of place for them to ask. They always told us that they wanted the opportunity to stop by and show the client the demo board and help close the sale.....? Not so sure that is how it would go down, I know I may sound a little guarded but these days it is going on more than we care to think, especially in the LED Message Board Arena, in my opinion.

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As a "real" sign wholesaler I find the practice of these EMC mfr's reprehensible.  To knowingly go in and take work for a 1 time shot  compared to a lifetime of repeat sales is plain dumb. I guess the greed is strong and everyone lets them get away with it so they continue.  I remember back in the day when I had a retail shop you could get 100% mark up and now I hear in our are its 20% if you are lucky.  Daktronics has a nice product but they are very open about selling to stadiums, schools churches and DOT direct.

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