Leaderboard

We have used Think Sign out of Louisville, KY and Vantage LED out of California for lower priced LED signs. A word of warning about using Vantage LED. While their prices are usually aggressive they are not loyal to their resellers in my opinion. Vantage offers a (7) year parts and labor warranty with their displays but it is set up with a third party insurance company. We sold a Vantage display to a customer of ours but the display had a service issue after we sold it. The third party insurance company called and asked what we would charge to go fix the unit. They also called my competitor and he quoted a cheaper price so they hired him to go do the service work. I couldn't believe what I was hearing and seeing. We worked hard to obtain and service this customer and Vantage was willing to let another sign company in the door because of their poorly thought out warranty program. When my customer told me my competitor showed up to service his sign I blew a gasket. Here's a sign company I had just defeated in a bid to win this project and then they show up to do service work on a sign I sold. My concerns to Vantage were ignored and I was told I need not sell Vantage displays anymore if I was unhappy. I would avoid using Vantage LED until they realize what they are doing.