My experience with SW is this. I got my Panther cutter ahead of the expected time. I'm very happy with it, but the only downfall and it may have changed but when I ran into a problem and needed tech support, I had to leave a message and they said I can expect a call back within 24 hours. That I didn't like, but the quality of the return phone call from them was helpful. Now, if I was a total noob to the industry and I needed a lot of help to get it going I'd be in trouble. it's been years and I can't remember, and if that were the case maybe they have videos I think or something.
I haven't ordered anything else since my cutter and don't need to, I have to many suppliers around me here in so-cal. That is my only gripe with SW, but again....it's been years and it may have changed.
Maybe that SW employee can answer that, if it has indeed changed.