They sell these unrealistic schedules to these customers just to get the account, then they want those of us that actually do the work to work for nothing so they can sit behind a desk and make the bulk of the money! We have a couple of those. We used to try to make their schedules, but we stopped doing that. We work on OUR SCHEDULE, and if that ain't good enough for them then they have to find someone else. Twenty four hour response time is just not reasonable anymore unless it is an absolute emergency (and a long time customer that I know is going to pay me as soon as I send them the invoice) - Then they want to wait 45, 60, 90 days to pay - sometimes even longer (and you have to beg for it then) when you know they are getting paid well before that. The few that we have know we do quality work, so they wait on us - Some don't wait and end up calling us in the end because the person that worked for nothing that they sent out screwed it up so it ends up costing them double what it would have had they just waited a day or two for us to go the first time!