Stephanie Lamons

We feel your pain regarding Action Sign, this is now 2013 and we've been trying to get paid for jobs from 2011. We keep getting the run around, they owe us $8,400, they never call back and when we call them we are sent to a new person who states they do not not have any records of our invoices which have been emailed, faxed and mailed multiple multiple times with no reponse and then when you think you've finally found the right person to talk to you and send all the information again, then we wait and when we call back because of no response a couple days later or maybe even a week later guess what...... that person is no longer there and we have to go thru it all again.... It's bull and its away for them to keep from paying their bills. But let me tell you when they send you the work order they want it done right then within 24 hrs and most of the time the same day and get you to rearrange your schedule to accomodate them and then guess what... you NEVER get paid for it... Same with FM (Facility Maintenance) run for the hills if you every get work from them and read every thing, I mean everything. They think we are Work For Free Sign Company, you do work, you no get paid, cause you know, gas is free, parts are free, labor is free and our time is free..... NOT!!! Facility Maintenance is at the top of our list of slow (well can't say slow pay, they don't pay) as they owe us $8,285 since 2010, and they are the same as Action, every time someone different and if you don't read the fine print you won't see that if you are not paid within 180 days then your pretty much not going to get paid. The work order they send over is via fax, 1 page, no sign-off no nothing, but they want you to go their website and download everything and print it out (which wouldn't be a big deal, if they told you that). Half of the time their page doesn't work, it is not a friendly website at all, you have to hunt for everything and if you need an NTE increased, good lord help you, you have to get verbal approval from FM then thats not good enough even tho they've said proceed to your tech, you have to go to their website and enter the quote into the system and then it may or maynot be approved, but keep in mind they've already told you tech on-site its approved and to proceed. Ok, now if you don't know about the sign-off and other paperwork your supposed to print out (because apparently they can't fax it with the work order for whatever reason they have that day) you are double donked, because on that you are supposed to get the customer sign-off along with in/out times by the customer, etc, but keep in mind they never tell you about this stuff until you want to be paid and they drag that out past the 180 days and guess what happens after 180 days, you get nada, zilch, nothing, big fat goose egg! But they claim its all in "their handbook" which by the way is on their website and contradicts itself multiple multiple times. They've went as far to say "well if you didn't get paid for the job, then we didn't"... hmmmm, lets see, I'm sorry but if I did work for someone then I would want what is rightfully mine, wouldn't you... They aren't going to let their money go, they would be breathing down our necks if we hadn't sent them something. What happens is they get our invoice along with our sign-off etc, submit it to their customer with a considerable markup on our price (and we have proof of that), they get paid for the job and they find every excuse under the sun, moon and stars not to pay us. Now there are some great National sign companies out there that do what they say and pay when they say, but these others give the good National Sign companies a bad name. Its sad really... Anyway, sorry for the rant but wanted my 2 cents in there. I hope you all have a great day! Warmest Regards, Stephanie

We feel your pain regarding Action Sign, this is now 2013 and we've been trying to get paid for jobs from 2011. We keep getting the run around, they owe us $8,400, they never call back and when we call them we are sent to a new person who states they do not not have any records of our invoices which have been emailed, faxed and mailed multiple multiple times with no reponse and then when you think you've finally found the right person to talk to you and send all the information again, then we wait and when we call back because of no response a couple days later or maybe even a week later guess what...... that person is no longer there and we have to go thru it all again.... It's bull and its away for them to keep from paying their bills. But let me tell you when they send you the work order they want it done right then within 24 hrs and most of the time the same day and get you to rearrange your schedule to accomodate them and then guess what... you NEVER get paid for it... Same with FM (Facility Maintenance) run for the hills if you every get work from them and read every thing, I mean everything. They think we are Work For Free Sign Company, you do work, you no get paid, cause you know, gas is free, parts are free, labor is free and our time is free..... NOT!!! Facility Maintenance is at the top of our list of slow (well can't say slow pay, they don't pay) as they owe us $8,285 since 2010, and they are the same as Action, every time someone different and if you don't read the fine print you won't see that if you are not paid within 180 days then your pretty much not going to get paid. The work order they send over is via fax, 1 page, no sign-off no nothing, but they want you to go their website and download everything and print it out (which wouldn't be a big deal, if they told you that). Half of the time their page doesn't work, it is not a friendly website at all, you have to hunt for everything and if you need an NTE increased, good lord help you, you have to get verbal approval from FM then thats not good enough even tho they've said proceed to your tech, you have to go to their website and enter the quote into the system and then it may or maynot be approved, but keep in mind they've already told you tech on-site its approved and to proceed. Ok, now if you don't know about the sign-off and other paperwork your supposed to print out (because apparently they can't fax it with the work order for whatever reason they have that day) you are double donked, because on that you are supposed to get the customer sign-off along with in/out times by the customer, etc, but keep in mind they never tell you about this stuff until you want to be paid and they drag that out past the 180 days and guess what happens after 180 days, you get nada, zilch, nothing, big fat goose egg! But they claim its all in "their handbook" which by the way is on their website and contradicts itself multiple multiple times. They've went as far to say "well if you didn't get paid for the job, then we didn't"... hmmmm, lets see, I'm sorry but if I did work for someone then I would want what is rightfully mine, wouldn't you... They aren't going to let their money go, they would be breathing down our necks if we hadn't sent them something. What happens is they get our invoice along with our sign-off etc, submit it to their customer with a considerable markup on our price (and we have proof of that), they get paid for the job and they find every excuse under the sun, moon and stars not to pay us. Now there are some great National sign companies out there that do what they say and pay when they say, but these others give the good National Sign companies a bad name. Its sad really... Anyway, sorry for the rant but wanted my 2 cents in there. I hope you all have a great day! Warmest Regards, Stephanie