SDNS is a subsidiary company of SDS, Inc. A dynamic, international manufacturing company with offices in Seoul, South Korea, Irvine, CA and Boulder, CO. SDNS provides equipment sales, parts, service and technical support to our electric sign and steel rule diemaking customers throughout North America. We are seeking a field service technician to perform machine installations and provide on-site service repairs and remote technical support to our customers throughout North America. Comprehensive, training on our equipment will be provided. Frequent travel of up to 75% is required, occasionally on weekends. This is a great opportunity to accumulate airline miles and hotel points to pay for vacation getaways!
Responsibilities:
Read and understand technical manuals
Customer-site installation and training on new equipment
Customer-site troubleshooting, repairs, training, and service on existing equipment
Remote Team Viewer and telephone support, diagnostics and training
Test parts and devices
When not supporting customers directly job requirements consist of, but are not limited to the following:
Engage in providing tech support to SDNS customers from 8am-5pm M-F
Actively engage and participate in the development training and technical support documentation, training videos, demonstration videos, tutorials, etc.
Perform Local service visits or installations
Any other activities not specified above as directed by management to help support SDNS, Inc. and/or its customers
Qualifications:
Professionalism
Detailed, organized, and self-guided work ethic
Solid mechanical, electrical, hydraulic skills
Computer/technology literate
Ability to communicate effectively with people from differing backgrounds
Willingness to work hours associated with the manufacturing industry
Knowledge of and ability to use industry tools/equipment
Clean driving record and valid driver’s license
Have, or be able to obtain, a valid passport
Able to lift up to 75 pounds
Ability to stand for long periods of time
Safety Requirements:
At office and customer site, follow all safety requirements, procedures and protocols.
Benefits:
401K, Dental, Medical, Vision
Compensation:
$55,000 to $75,000 per year
Thorton Application: https://www.ziprecruiter.com/job/37284dbb
Foothill Ranch Application: https://www.ziprecruiter.com/job/6bd88264