Would you increase the price?
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7 posts in this topic

I'm just curious.

 

If you have been going back with a customer, tailoring a sign to their needs (4'x4') for a sign cabinet, and at the the end they asked you to increase the overall length by 2" (48" x 50") and it didn't cost you anything additional in material, you didn't have to request material for the jobs, you already have the materials in stock that might have been sitting for years (Just cutting an extrusion 2" longer)  would you increase the price by 8%, or anything or just execute it? 

 

Or would you up the price, and let them know because it's "all about the inches"?

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im assuming you are using leds or else this would be 48x49. No i would probably not increase the price if this was a once and done sale. not expecting to make a bunch more for other locations.

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yes I would.   If not how do you explain to the customer when a size change is not free.  Keep things simple.

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For me personally I would not. 

 

If I were a salesperson who would be earning a comm off this I would not, especially when they would more than likely be ordering more form you in the future.

 

If I were on the other end of the deal, I would think the increase in cost would be petty if the only justification for it was that it was due to a a cost sheet that says "raise the price" when over a certain inch without the need for more labor, or material and would be tempted to shop elsewhere. 

 

6" to a foot longer I can see justification, but 2"?

 

 

 

Thanks for chiming in, love to hear opinions

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I wouldn't but you could argue the other 1/2 of the Acrylic sheet won't be 4 x 4 any more, if that matters.  If that is what it takes to make the sale, you won't feel the additional 2 inches.

 

 

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I wouldn't charge anything extra on a one time change like that for such a nominal size difference. But I'd be sure to let them know I wasn't charging.....also mentioning that if the change was larger or another charge occurs again then there would be a charge to cover for the design/layout labor and effort.

You need to cover your costs....also if you give people too many options/do overs....sometimes they take it for granted.

 

Give some an inch they take a mile as they say!

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As Mad Scientist pointed out, the leftover piece will be less than 48".  I think it depends on your original pricing.  Did you charge for the whole sheet that you had to buy, or did you figure on selling the remaining plastic on another job?  Were you profitable on the sale at the first price, or were you marginal? 

 

It's funny, you and I would give away something at no charge - it's just being nice, and human, and sociable, and so on.  But if the bank called and wanted their payment, do you think they would accept 8% less, and  just say 'Well, that's okay'? I have yet to see the electric company give me one single kilowatt at no charge.  At the grocery store last week, my bill was $15.03.  I had a ten and a five and some ones, and I asked the checker if she would let me go for the 3 cents.  "I'm sorry, but I can't come up short in my register".

 

So at the end of the day,  who has all the money?  The banks, the utilities, the big corporations.  Who has to watch their pennies to make sure the bills can be paid at the end of the month?  You and me - the guys who would happily give away something at absolutely no extra charge.   And sometimes at no charge at all.

 

 

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