Jump to content

Do not register with a hotmail.com / Outlook / me account.  Hotmail lists this site as spam and your registration will not be completed because you will not receive a confimation


If You're Looking For Premium Electric Sign Industry Components Like Trim Cap, LED's, USHIO LED Lamps, Neon Supplies, or LED Power Supplies, Then Please Visit Our Online Store or Feel Free To Call Us For Inquiries or Placing an Order!!

Buy Now


For Sign Company's Who Work As Subcontractors

Before You Work For A National Sign & Service Company You Need To Look At The Reviews Of These Companies Before You Work For Them. Learn When To Expect Payment From Them and What It's Like To Work For Them, The Good, The Bad, The Ugly. Learn and Share Your Experiences Yourself For Others

You Must Be A Registered Member & A Subcontractor
Click Here


Looking for a fellow Sign Syndicate Company Member For A Sign Install or Maintenance Call? Locate a Supplier or Advertiser Regarding Thier Goods & Services?

Become a Member & Upgrade Your Free Membership So Others Can Locate You
Click Here
Erik Sine

Maybe The Wildest LED Claim Yet

Recommended Posts

It has to be called a claim because there is no way to verify something that hasn't even existed long enough to know.

So here it is...



Sloan is putting out their Prism Enlighten LED Module with a 9 year Warranty.  Already they've received a few "Wows!"

I mean, why wouldn't that statement, receive such a reaction from the public or end-users?  It's like a statement that came straight out of 2005 from a manufacturer that said 100,000 hours guaranteed followed by all the "Oooooo and Awwww's" of a public who had no idea what they were in store for.

The  Sloan Specifiers and Marketeers who are said to be independent are already batting this out there


No other system with the confidence to put a 9yr. warranty on sign programs for the most reputable, recognized brands

Now, that's fine and dandy, and their probably correct.  I've never heard of a 9 year claim until now.


Doing a quick skim of the product page I see they only offer a 5 year warranty for labor, so....after 9 years what will a user get for replacement and what about the match of rendering and light output and how will that affect the sign itself?  Will all parties be happy, especially the consumer?

When a Marketeer for Sloan was asked on Social Media by us as well as an energy efficiency consultant, the questions went unanswered only more push of "Look at the amazing Light and Product" and oh, please attend one of their amazing power point presentations for answers to your questions.  HUH?!?!?  So the answers will only come to light behind a closed door controlled environment by the manufacturer, no answer out in public like the executed marketing statement .

The questions were simple, and something all who sell products would be asked for.

We asked,  "does that include labor too? (Before out skim read).  In almost 79,000 hours of operation what % of the original light output does the warranty cover?  For example, will the cover anything that drops below 70%, 60%, etc etc.

A lighting consultant asked, "Also, what time is covered by the warranty? 24 by 7, 12hrs/day, , 3 hrs/day, or?"  A just question, for example is the 9 year claim specify a limited time of operation within a day....or is it 24/7 and almost 80,000 Hours?

Now, I'm of the opinion this is all hype as the labor cut off is still a typical 5 year warranty, anything above that Sloan is taking a calculated gamble that the Sign Company who did the won't remember or push for the warranty after 7 or 8 tears, the consumer who signed the contract is still around and remembers they have a 9 year warranty, the business/consumer is still around and in business, and that the sign might even get revamped by them with something newer.  That's my opinion.  

But that marketing claim (something executed but never fully explained) sounds good.  It's...."Very Good Bullshit"


Now don't get me wrong, their modules are Nichia (nice), their Contant Current (Nice),  but their only .72 watts per module and you're going to need a lot of them just to compete with most light output of good quality Korean LED Manufacturers, or Neon, or HO Long Life Fluorescent lamps that companies like Voltarc Produce (50,000 hrs).  You must also use their power supplies for this warranty, which makes no sense because their LED's are Constant Current.  But, anything to stretch to purpose to buy more I guess.  


Bottom line, It's mediocre light output and low power for less heat, but it has a very good Marketing claim behind it that's not fully explained as to whether it's warrantied for almost 80,000 hours of operation at what cost of light output, or whether as the Lighting Consultant runs to all the time, is the 9 year only for say 3 hours or 8 hours a day which would put it as 9,855 to 26,280 hours of operation???  Because that is a HUGE difference maker.  In our own testing of Project Tightey Whitey, good low power LED's usually last 70% at 18,000 hours and some even 24,000 hours.  

Those who aren't from this industry, or hip to what goes on which seems to be a big preaching point will read, go to their presentation and say "WOW!" 

Oh, the adoring public. 

The Trade magazines who get this big check for advertising will no doubt be orgasm'ing all over this product in future obligation piece write-ups are in the works if that has not already begun, because I don't read these brochure magazines much anymore, so I don't know if it's already been done

The biggest part that disturbs me are these outside/independent "Specifiers and Marketeers" who are supposed to be independent and who push the end clients towards a particular manufacturer.  Are they Independent?  We saw this in the Genesee Beer Project (who was merketed to by an outside agency) that was complete Hogwash from the beginning and mass failure happened with that project before it even began   http://www.thesignsyndicate.com/forums/index.php?/forums/topic/5364-signs-of-the-times-february-2012-issue/


Share this post

Link to post
Share on other sites

It's been 5 years.  (See link at bottom of the original post)  Any idea how the Genessee Beer sign/LED's are holding up?  ;)

Edited by alltex

Share this post

Link to post
Share on other sites

Oh Boy, now Principal LED is trying to compete with the outrageous marketing claim of 10 years with all of their products.  What...now Labor costs in that 10 years???  Where's the confidence??? 


Is there confidence or only a marketing ploy?



Principal LED reserves the right to use similar, new, repaired, or remanufactured product or parts as part of the Limited Product Warranty process. This shall be the customer’s sole remedy with respect to any Principal LED products. The aggregate remedy for any claim shall not exceed the total amount of the purchase price for the defective product. The cost of labor or administration is not included under this Limited Product Warranty.


So how is this all going to match up 9 years later?




A product shall not be considered defective solely as a result of the failure of individual LED components contained in the product to emit light if the number of inoperable components is less than fifteen percent (15%) of the total number of LED components in the product.


This Limited Product Warranty is voided by the use of non-approved third-party controls, power supplies or any other manufacturer’s components, or if the product is used outside of its intended applications or for the stated purpose or conditions for which it is designed, as stated in Principal LED’s installation instructions.



Am I reading this right?  if less than 15% of the diodes in a letter or cabinet fail or dim , it's not covered?


Do their power supplies also cover a warranty for 10 years?  If not, why not?  Why not wrap this into one coverage?


What about Lumen maintenance?  If the Light Output dims above 15% of the original light output in under 10 years will it be covered?  If so, their in trouble!  I doubt they'll warranty that.



Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now