Here is the last and final email that I will respond to for this Thread. I have appreciated ever comment to this thread form everybody on the outside. I have taken every comment and learned from it. I have done everything in my power to help this customer on this sale. I have sold over 20 of these systems without problems. I have bent over backwards to try to make this happen for this customer. It doesn’t matter what I do to make it better, I can't because, I have a customer that is incapable of making it happen.
As most of you know in this thread, I have done my best to make it right with this customer. He now wants to return this product. The company makes it clear to make an educated decision before you purchase our system, and state it clearly that no returns will happen after 7 days of purchase on the invoice they sign. I will not, nor will the company change this policy. This might not sound right to everybody on this thread, but this is our position.
I compare this to a lighted sign you have sold. You sell a lighted sign to a customer that they signed off on. You gave them everything you promised. The color was correct and the sign was exactly what the proof said it was. When it comes to lighting the sign, the customer has no idea how to turn on the switch, so the sign does not light up. It is not our fault that this customer does not know how to turn on the switch.
When you buy a car, they do not ask you, do you know how to drive. I was put in the position to teach this customer how to drive. I did everything in my power to teach this customer how to drive. This customer does not have the capability to learn how to drive.
Our products are the best the industry has to offer. All of our products make each and every company more profitable.
Below is the threatening email he sent and my respones. He has sent these throughout this whole ordeal. I will not let anybody try to threaten me because of their lack of intelligence. My integrity means the most to me and stand by everything that has happen on or part in this Thread.
I wish everybody good luck in their ventures and hope you do not have to ever deal with this type of customer in you life.
As per our contract you are past the 7 days.
Neil R. Fancher
Easy Channel Letters LLC.
941 Telluride Street
Aurora, CO 80011
720-324-8704 Direct
866-929-0220 Toll Free
720-949-00335 Fax
Neil@easychannelletters.com
www.EasyChannelLetters.com
Let Our Wholesale Division Help you with all your wholesale Printing and Channel Letter Needs.
-------- Original Message --------
Subject: Re: Invoice
From: "George Dunn" <GeorgeDunn@austin.rr.com>
Date: Mon, March 16, 2009 8:07 pm
To: "Neil Fancher" <neil@easychannelletters.com>
I want my 70% money back because this system does not work after 30 days of dinking around. If you say 7 days for the return, but it takes 30 days to find out you screwed me royal then you better think about just giving my 70% back. You think I'm going to be done with you but this is just the start if you think you can get the rest of my money. Come back.