I have a customer, a car dealer that had storm damage to his pylon sign owned by the car manufacturer. Unknown to me he went to the national account holder and got a quote from them to repair the damage. I guess they thought it was too much so they called me. The sign damage is some custom formed acrylic panels that my face wholesaler is not able to do. Since I've been working on these signs under the national account I called my contact to see if I could get them and they said we have them in stock, but that sign belongs to the manufacturer, we have the exclusive contract for service work so you are unauthorized to do this repair. We will contact you to do the repair when the dealership accepts our terms. So I called the dealership and after explaining all this I was told, screw the national sign company, they are too high, get it done. I think when I find someone that can actually fabricate a mold and produce these two panels, they would have been better off just accepting the quote from the national company. I hate going through wasted motions.