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  • Board Patron

Have never purchased SignComp products before but a month and a half ago I had to order (through my supplier) a round sign kit.  It has been over 7 weeks and I still don't have my material.  This is my first and last experience with them.  My customer is beyond pissed and I don't blame them.  Makes us look bad and it's not our fault.  Does anyone know if this is how they do business?

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Wow that does not sound like Sign Comp. Whenever we order kits from them we have them within 2 weeks. Did you call them and make sure its an order and not just a quote

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  • Board Patron

I can't find a phone number for them or a contact person.  I asked my supplier for that info and they won't give it to me.  

 

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The Problem is your supplier...or someone is not telling the whole story, Signcomp is a very easy company to get a hold of. They are easily found on the interweb...   https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwiOrrijoYfYAhUH9YMKHURAC_IQFggpMAA&url=http%3A%2F%2Fwww.signcomp.com%2F&usg=AOvVaw1wly9WHksJ5HZiaYu23eTJ

 

I have had nothing by great service from Signcomp, they are super fast and get me what I need every time.

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  • Board Patron

I clicked on your link and it came up as a dangerous website and my screen was red.  Ugh.  Can you provide me the number you use to contact them?  As for the supplier being at fault, I am thinking so too since they won't give me the info to find out what has happened.  What the supplier did say was it takes longer to make round extrusion because of all the cuts required.  I get that,  but this long?!  I finally got a tracking number and found out it was shipped out this past Friday from Michigan, via Dominion Freight lines who took it to Harrisburg PA and then are taking it way down to Winchester VA.  I am like, hey, we are in Maryland right between these two state.  How about just dropping it off.  Nope, can't do that so now I am at the mercy of a damn freight company whose logistics are apparently way out of whack.  Wouldn't be so bad had the order been shipped 4 weeks ago.  You can imagine how this customer feels about now.

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We always order directly through them, they send the bill to my dist. who is Wensco and then Wensco bills me... I'm sure Wensco is marking it up and not doing a damn thing but taking the middle man out of the process and getting details straight the first time are more than worth it.

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SignComp is usually pretty quick, you may have a sign supply rep issue. 

You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

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  • Board Patron

Well, just wanted to let everyone know that SignComp contacted me and I found out the order was not placed by my sign supplier until December 1, and they shipped it out on December 8th and it should be delivered today.  Colleen from SignComp called and was extremely nice.  She said I could order directly through them and bypass the supplier.  She is keeping an eye on the delivery as well.  Thank you all for your help and comments!  It is why I love this site.

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Thank you for taking the time to talk with me Vikki! As I mentioned, I am always available to help you with your orders.  Call me anytime 877-784-0405.  We will stay on top of this for you and keep you informed. 

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Well that's good to know because I'd rather bypass mine too. I'll be in touch soon


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You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

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  • !llumenati

Sign comp has always been awesome at responding, for big orders or small.  Sign distribution utors are always a pain with their bs, and lack of follow thru. 

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  • Board Patron

We are an approved Signcomp fabricator.  We have always ordered straight from Signcomp.  The problem is we always had was waiting for the supply house to approve the order. Great company to work with.

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