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CRAPPY SERVICE

tdewitt

By tdewitt
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tdewitt Journeyman

tdewitt

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Ordered Sunbrella awning material on 2/14 one large piece that had to be seemed and another that was one piece. Communication during the ordering process was good, once the order was made I didn't hear from them until I called to ask where in the hell it was 2 1/2 weeks later. I received it about 4 days after that. Then I find that they dropped the ball and didn't ship the staple cover.

I just got off the phone with them and got the ol' Oh yeah it shipped......No email or call to let me know it shipped...I guess I was just supposed to know.brickwall.gif

I hate people that dick with my time and money!

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tdewitt Journeyman

tdewitt

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After re-reading my post, let me be clear that this was not an order placed with Sunbrella but rather a company out of Indiana that is well known for their wholesale to the industry awning sales.

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HansonSigns Master Craftsmen

HansonSigns

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Well, since it's crappy service topic, why don't they hand you your bag when you buy something (like at the drug store)? They leave it sitting there at the end of the checkout line and you have to reach across the counter for it. A petty annoyance, sure, but it seems kind of rude.

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eugene@signmakershc.com Journeyman

eugene@signmakershc.com

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Maybe this is an isolated incidence. I've been doing business with them for over 10 years with never a problem. We all screw up sometimes, I know it happen here at my company. I would never publicly call someone out over a single incident. Shit happens. If it is a recurring problem, then they have it coming. I know I wouldn't want someone to blast me over a single problem.

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tdewitt Journeyman

tdewitt

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First Impressions are everything. I don't mind calling someone out for their mistakes. Criticism is what makes people and companies better.

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steveo77 Drive By Register

steveo77

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I have had dealings with AI over the years and in my experience they have been wonderful. Never a problem. No business is perfect and mistakes will happen but isolated incidents do not deserved to be called out openly. Now deadbeat non-paying sign companies is another story. They must be called out for the sake of the industry.

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