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CAN ANYONE TALK ANYMORE ?


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  • !llumenati

Does anyone talk anymore ?
Every day I constantly get Emails about jobs.  Please send me an estimate for ........1  4 x 8 white sign with 27 black letters on it. Or similar Crap.
Even the Nationals send the same nothing info and want pricing.  Whats your best price ?

No one wants to give a phone number,  talk about anything. Just send a price on the unknown.

We are all becoming push button morons

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One of the reasons why is, because it's easier to mass email you and the 30 other shops around the intended targeted area and look at the replies with the lowest price rather than taking the time to call 30 shops who might have too many questions

 

:lol_hitting:

You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

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I've found that with the internet age, many folds don't want to actually talk to people.   Fear perhaps?    Also, with the almighty CORPORATION ruling the world now, no one wants to not have a paper trail in case of problem.    I've had PM's refuse to answer questions over the phone but send out yet another copy of the drawings, when I'm calling to question something on the drawings.    CYA is the new golden rule.  

I do agree your comment about the mass e-mailing.   We regularly get these from MC signs about a "potential service opportunity" and if you don't respond within 1.25 seconds, it;s already been assigned. 

For the "4 x 8 sign with 27 black letters" they are getting used to going online and getting prices for everything and anything.   And now just about everything is a commodity. 

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I always call.  No exceptions.  You don't build a relationship with a vendor w/o actually talking to them. 

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  • 1 month later...
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I am on the other side of the fence on this. I lost my hearing about 8 years ago, so as an owner I would be up S*** creek without the ability to "talk" digitally. I also get annoyed with the plain jane emails that have no info but want price, but I will most generally ask them once for details and if no good response I just delete the chain and move on. One other thing I like about email is that it can cover your AZZ in stead of "that is not what I said on the phone".

Just my perspective

Richard

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  • 3 weeks later...
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We call our customers, but when it comes to prices, we email.  Ya gotta have a paper trail because customers will hear you say "$1000" firm when you really said $1000 plus permits/tax. 

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I prefer to correspond through email for "paper trail" reasons as well.  I have no problem talking to people either its just that to get details that I can refer back to their is no better way then email. 

 

Also Paul your people have you so well insulated its hard to even get through to you. they screen the hell out of the calls when asking for you

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  • 2 weeks later...
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Personally I prefer email.....maybe more of a modern generation thing. Just feel its more efficient. As a small company you have to wear a lot of hats. Many times working in the field, its difficult to take calls and turns into a game of catch contacting the customer back.

With an email I'm always responding between jobs, lunch break etc;, while continuing to knock the work out. If the customer prefers a phone call to review something, they know that's all they have to say, name the time and I'll call in on the dot.

 

After all, its not about our preference, its about the CUSTOMER'S PREFERENCE. Whatever it takes to keep the relationship and the work. For all I care I'll send a singing telegram !!

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  • 2 months later...
On 6/7/2018 at 5:06 AM, richard2717 said:

I am on the other side of the fence on this. I lost my hearing about 8 years ago, so as an owner I would be up S*** creek without the ability to "talk" digitally. I also get annoyed with the plain jane emails that have no info but want price, but I will most generally ask them once for details and if no good response I just delete the chain and move on. One other thing I like about email is that it can cover your AZZ in stead of "that is not what I said on the phone".

Just my perspective

Richard

Me too. As a vendor to sign shops and corporations, I want written instructions when it comes to making sign drawings. Verbal instructions can be forgotten. They do not hold up in court, either. I need written instructions on drawings and that is what I get, through email and redlined drawings.

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