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Just Bitching!

derf

By derf
in General Message Board

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derf Master Craftsmen

derf

Posted
Posted

I'm just sitting here waiting for a banner to frick'n print! I'm berried in work and have had a few :beerparty: Now :mebeer:

Any way I'm pissed that no frick'n large format print service company can call me back!

What the hell! I just buy a $15,000 printer and no body wants to service the damn thing! GEI CalGraph if a %#&^@#&$^@#* Joke! I figure I just need to learn to fix the damn thing my self..... And I will

Any body got a connection on Mutoh Parts? The Tech I worked with said the Mutoh uses Epson parts. I got the service GEI CalGraph manul from the tech in a PDF file :wiggle:

Any way Just had to bitch!

I also need some software to run a Precix Router I just bought! any suggestions! Advice!

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Erik Sine Master Engineer

Erik Sine

Posted
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Depends on what your planning on doing with it. ArtCamPro is about 7-9K, ArtCam Insignia I think is half that. 3D Ram I have yet to try but heard some good reviews about it. In the CNC forum a rep from 3D has a link to DL a trial version. I use Artcam Pro 8 :P There's another prog but my mind is slipping as the day ends. So I guess that link I gave you for repair won't work for ya huh? That sux.

Off to the gym in a few

You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

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B.O.P. Master Engineer

B.O.P.

Posted
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Yeah! They never call me back! :wtf: Ill keep call'n them! :hitbyrock:

It seems customer service from manufacturers is getting to be a thing of the past - at least in my experience. Question: Would you be willing to pay a little more for a product/equipment IF there was better customer service available? (Just personal curiosity).

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Travis Master Craftsmen

Travis

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It seems customer service from manufacturers is getting to be a thing of the past - at least in my experience. Question: Would you be willing to pay a little more for a product/equipment IF there was better customer service available? (Just personal curiosity).

You didnt ask me but I will answer anyway.

Customer service, that is good customer service, is worth its weight in gold. Especially when you are just getting into a particular area or getting into new equipment. The old saying of 'you get what you pay for' stands true.

TEastin

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derf Master Craftsmen

derf

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Hell yes! and I do when I can. I waste more time on hold or dealing with some domb ass :soopa: who doesn't know their ass from a hole in the ground!

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derf Master Craftsmen

derf

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While you are waiting you can try to get back in first place in Hot Shot basketball since you got knocked off your pedestal last night. :PutEmUp: :arcadefreak:

:P

-Marek

I can only get to 2500 or so but I was pretty gassed :dizzy: last night too... so I will try again! and get Jordan out of bed :PutEmUp:

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Goatboy Journeyman

Goatboy

Posted
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We just got our printer and bought the extended warranty for the tune of 3500 just to be informed that there isnt a service tech within 2000 miles. I guess theyre talking about sending me to SanDiego to become one...sheesh I like working on my own equipment but that seems a bit over the top...oh well least its warm there. I hated my last printer ...was always going down but the CS was great...not sure which is worse...a machine that breaks all the time but good customer service...or a machine that rarely goes down but customer service that treats you like your after their trade secrets for wanting to get your machine back running

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derf Master Craftsmen

derf

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This machine is not Rocket Science but when it goes down and you have an ass ton of work backing up and everything else to do running a business.... I just don't have time to mess with it.

GEI CalGraph wants $1,700 for next year and i would pay it in a Sec. if they could get to me in 24hrs. If I have to wait 4 days to a week for them to fix it will cost me more in down time. The tech that will now will be comming knows less than I do :pillepalle: . Last time that guy was here he spent 5hrs on the phone with Mutoh trying to find the problem that I finaly found on my own :bitchin: .

I just need to find a source for Heads, Dampers, Wipers, & Capping Stations. I can fix the thing in a day if I could get the parts here quick.

I JUST DON'T WANT TO DO IT!!!!!! :wallbash: I'm in the business of making signs :arteest: not fixing printers :soopa: .

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