Jump to content

ELECTRIC SIGN SUPPLIES
If You're Looking For Premium Electric Sign Industry Components From Trim Cap, LED's, Neon Supplies, Power Supplies, Pattern Paper.  Then Please Visit Our Online Store or Feel Free To Call Us For Inquiries or Placing an Order!!
Buy Now

SIGN INSTALLER MAP
Looking for a fellow Sign Syndicate Company Member For A Sign Install or Maintenance Call?
Click Here

For Sign Company's Who Work As Subcontractors
Before You Work For A National Sign & Service Company You Need To Look At The Reviews Of These Companies Before You Work For Them. Learn When To Expect Payment From Them and What It's Like To Work For Them, The Good, The Bad, The Ugly. Learn and Share Your Experiences Yourself For Others

Click Here

Recommended Posts

Guest i level
Posted

15 phone calls and everyone of them voice mail.You are gonna start losing a lot of customers i guess if you keep this up.Have you ever heard of customer satisfaction?

I have e mailed twice and no reply.Appualing service in my opinion. SW Get real please we aint running a circus we run business's whatever you may think!!!

Posted

Something tells me "SW" isn't going to answer this one either.

-Marek

Posted

SW= a company that sells potters, etc. Not sure if I want to mention their name. I was on another forum and saw another post so I figured it out.

-Marek

Posted

:lol_hitting: At first I thought it was about me :D

Hope you don't mind i level, I modified the title it initially threw me off :P

You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

Posted
don't mind aat all mate

Didn't think you would :beer:

Customer service should be #1. Even if you can't resolve the customers problem or answer their questions, at LEAST return their phone calls and/or emails.

Guest Guest
Posted

this is what it's all about at SW

Author: ilevelsignandgraphics (---.adsl.snet.net)

Date: 05-26-05 16:04

Ok so i purchased a Roland cutter about a year ago from SW.

Machine is going wrong so i called SW naturally they said " we do not handle tech support with roland and that you have to contact Roland direct".SW did not even hear me out with what has gone wrong.I called Roland they said that SW should try and deal with the situation first hand before refering their customers to Roland.Hmmmmm Sw are you reading this because you have a different policy to what you say Roland has.And your Customer service needs to get the facts right before they pass on their dirty washing.

Reply To This Message

Re: this is what it's all about at SW

Author: M.D (---.dhcp.mdfd.or.charter.com)

Date: 05-28-05 13:07

I really don't think SW gives a rip. Now they have your $$, & it's who are you?? Everyone I know that's ever dealt with SW gets treated the same way. Their philosophy of business is: Get money no matter what!

SW amounts to nothing more than another sign shop profiting from other sign shops, in a greedy fashion. The fact that they have no support agreement with Roland is yet another in their long list of farces.

SW is NOT the reputable equipment & vinyl supplier they bill themselves as. If I was Roland, I would refuse to sell them another machine. When dealing with machines it's always best to deal straight with the mfr. & bypass the middleman. That way you are dealing with a reputable company, & can get support.

SW is fastly becoming the laughing stock of the sign industry. Maybe if we keep copying & pasting this in new threads, here & in the other places. This abomination of sign supply can be slowed down. Or @ least help someone else not get RIPPED OFF!

Reply To This Message

Re: this is what it's all about at SW

Author: ilevelsignandgraphics (---.adsl.snet.net)

Date: 05-29-05 11:49

I spoke with roland and they are addement that their policy is that SW should try and help you at first hand.This was not honoured and i told SW about this.They don't give a hoot.I am going to get this in writing from Roland and then prsent it to SW and see what answers they come up with then.

I also told SW that if this is the kind of attitude that they have then i will continually post on this and other websites how i feel.The staff in question then accused me of slander which it is not.I said that i am telling the truth and that i have a right to express my thoughts on how a situation is being handled.Please SW if at least you cant get customer service right then at least employ staff that know the law before making allegations like that.It is not slander and it is not even libel if i want to tell the truth then i damn well will.And this is what these forums are here for so people can share valuble information and views and we help each other out by sharing this info.I would not want any person in this industry to get stung or ripped off They are not my competition but fellow sign workers with whom i have much respect for.

Reply To This Message

Re: this is what it's all about at SW

Author: M.D (---.dhcp.mdfd.or.charter.com)

Date: 05-29-05 12:46

That is the way they do business.

I put an employee in to signmaking (he earned it), it took alot of the work load off our plate. After his brother in-law conned him out of the good equipment I gave him. His mom sponsored him in getting new stuff. Mind you this guy is parapalegic & is confined to a wheelchair, was 1 of my "star" weeders.

Against my reccomendations, because SW had a supposed "better deal", they got the lynx cutter with VE.

SW would not give him the time of day after the sale, for anything but to place an order. So the policy is: Take money from a teacher & her son then brush 'em off, & not even step 'em through getting the machine to run.

I do hope you continue your broadcast of SW's practice everywhere you can. They truley are heartless animals. They never get return customers & for good reason. Maybe if enough potential customers get this information in time, they will avoid the RIP OFF SW has become famous for.

Reply To This Message

Re: this is what it's all about at SW

Author: ilevelsignandgraphics (---.adsl.snet.net)

Date: 05-29-05 13:24

Oh i will continue to post my views on SW regardless what others may think.I am aware that many people use SW for their own reasons.

Heres the scenario.

Over a period of time i notice that this forum attracts many new sign people and welcome to this fantastic place.

When the new people come here they look for advice as where and what to purchase amongst other various topics.

What i also notice is that people do share their suppliers info and at times i see that SW pops up.

I also notice that in search engines SW is always at the top of the list.My advice to all new sign seeking pro's is STAY AWAY from SW.

In my opinion i really cannot say that they are a satisfactory company to do business with.

Yes they may offer you some good deals and they may beat a competitors price as such.However me being in business i have realised that cheap is more expensive in the long run.All i do and ask in business is be fair, be honest and above all be courteous.

I do not patronize my customers with silly remarks neither do i slam down the phone on them ...that is a rule that i adhere to in all aspects of business.

My customers are my business and without them i would not be here posting my views.

Keep it up SW and no doubt people like myself and others on this site will start to realise that we are not an easy pushover.

[

Guest Guest
Posted

Signwarehouse does provide technical support. Perhaps you are asking the wrong questions? They are dedicated to KEEPING their customers happy. It's unfortunate that sometimes people feel as though they're being taken advantage of, but I assure you that Signwarehouse is a reputable business and they try to make their customers happy. They have a full tech department and even on-site service. They will help you.

Posted

:D Hey cool, someone from Signwarehouse finally responds

You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

Guest Guest
Posted
:D  Hey cool, someone from Signwarehouse finally responds

You took the words right out of my mouth Westcoast Sign Guy. :iagree:

Posted

"Perhaps you are asking the wrong questions?"

You gotta be kidding... What the hell kind of response is that from a company with "a full tech department" and "on-site service"? Try getting your full tech department to ask the customer the RIGHT questions! :hammer:

No offense, and it's just my $0.05, but that was a lame response :pillepalle:

Posted

They never even gave me a chance to explain.I was refered to Roland and then Slam the phone went down because quite obviously the person had no Communication skills whatsoever and because of that they just lost a customer.

Posted

I Level since you have someone who obviously cares about the reputation of their company who just came in and replied, perhaps you can ask the question and they can answer it. Unless you already got it taken care of by Roland :D

But out of curiosity what was the problem you had that they sent you away?

You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

Posted

I had a problem with my Camm cutter.It was not cutting correctly.

I replaced all consumables and still no joy.

I called SW to where i purchased machine.They said Roland will help you without even hearing what the problem was.I tried to explain that i purchased it from SW and they never even gave me a chance to see what was wrong with it.The conversation got heated and then the phone was slammed down on me.

I called Roland and they were great however they did add that at first hand SW should try and take care of the situation before refering the problem to us.They never did at first hand and after many phone calls the tech support team did try and help me.However why should i have the phone slammed down on me since i purchased the machine from the initially.That to me is not satisfactory customer service in my opinion.

My machine is in order now and i thank all the people who have helped me out in this matter but to all the people who did not may i suggest that you address how you deal with customer communications a lot better.

Thank you all.

Posted

My experience with SW is this. I got my Panther cutter ahead of the expected time. I'm very happy with it, but the only downfall and it may have changed but when I ran into a problem and needed tech support, I had to leave a message and they said I can expect a call back within 24 hours. That I didn't like, but the quality of the return phone call from them was helpful. Now, if I was a total noob to the industry and I needed a lot of help to get it going I'd be in trouble. it's been years and I can't remember, and if that were the case maybe they have videos I think or something.

I haven't ordered anything else since my cutter and don't need to, I have to many suppliers around me here in so-cal. That is my only gripe with SW, but again....it's been years and it may have changed.

Maybe that SW employee can answer that, if it has indeed changed. :eek13:

You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

Posted
Maybe that SW employee can answer that, if it has indeed changed.  :eek13:

Maybe it wasn't a SW employee that made that comment. :whistling:

It wasn't me though. :P

-Marek

Posted

It was, the access logs show the user coming from the SW building :D

You have enemies? Good. That means you've stood up for something, sometime in your life. - Winston Churchill

Posted

Gotcha...I've never used them, like you said, there are plenty of suppliers here in So-cal.

-Marek

  • 2 weeks later...
Posted
Signwarehouse does provide technical support.  Perhaps you are asking the wrong questions?  They are dedicated to KEEPING their customers happy.  It's unfortunate that sometimes people feel as though they're being taken advantage of, but I assure you that Signwarehouse is a reputable business and they try to make their customers happy.  They have a full tech department and even on-site service.  They will help you.

<snicker> Yeah... riiight...

My first cutter was from SW. The only people there who answer the phone is the new sales department. Ask for anyone else and you get a voicemail box. It took four months and fifty calls to the tech support department's voicemail to even get a callback.

Then after they determined that it was defective, they said to send it back and they would send another one of the same model. I said, well, I want to upgrade while we are at it. So they charged my CC, then sent out another machine. But the one they sent out was another of the original model, not the upgrade I paid $600 bucks for! They claim they sent out the upgrade. I tried to do a chargeback, they lied to the CC company, but at least it lit a bit of a fire, they denied the chargeback, but now SW wants to know the SN off the new old cutter they sent me. And there isn't one!

When will this ever end? Thank goodnes i got another cutter while this was all happening!

And if there IS someone from SW watching, tell yer boss this is Paul Knowlton from Raleigh!

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.



  • Topics

  • Posts

    • Wow, you will have to root through "their" protections.
    • A national sign company that I've dealt with for at least twenty-five years wants us to sign their vendor packet again this year.   At first it was a few pages but grew over time.   Last year it was fifteen pages.   Now it's twenty-two pages., plus a three page NDA.   I will have someone look it over and give me their opinion but it's getting ridiculous.    Their paperwork pusher will say that its' all "standard things" but standard for who and in whose favor?   Even if they gave me a ton of work, and it's only been one or two jobs a year recently, I'd be hesitant.   if i didn't know someone that does contacts for a living, I'd have to pay an attorney to go over this packet.    This is a national that has a good rep but it's getting to the point that we all need an attorney on hand at all times to go over paperwork.    Rant over.
    • This is the late April 2026 Update   This month we added in: GE's TX GEN4 12v .9w 6500K LED Module     G2G's WOW II Red 12V .72W     Also Including the GWH IV Snap Shot of the Project which is also included in the April Evaluation PDF Sheet.   The most important thing to take notice i2 the FC / Watt (Foot Candles per Watt).    This is the LED Chip Quality and Efficiency, this is the amount of Light Per Power.  The bigger the number the more efficient that Light Source is.  You might see a Higher Wattage LED Module with a low FC/Watt value, that means it's not too efficient....could even be pushed and in some cases over driven running hot, which can result in shorter life.   I'm going to drop an example to put things in perspective. Let's take two 2LED Modules...the Brighton - II, and the EveryLite Rebel LED Module.   The Brighton II is .8 watts, the EveryLite Rebel is almost a 1 watt Module at .96w   The 362 Foot Candle average EveryLiteRebel is brighter than the B-II Module at 348.5 FC AVG.  However the B-II Module has a 108.91 Foot Candle Per Watt Average.    So if we were to boost the Module Power of the Brighton - II and make it say, a .84w module instead of a .8w module then we can project the Brighton II Module with Foot Candle per Watt of 108.91 to have a Foot Candle Average of 365.93.   The .84w Brighton - II Module would be brighter, under driven, and more efficient than the .96w EveryLite Rebel.   Now the Flip Side...   If we made the .96w EveryLite Module to a .8w Module apples to apples to the Brighton - II Module, we can project the Foot Candle of the .8watt EveryLite Module would be 301.66 instead of the 362 FC Average.  You can see the Handicap here   So Boosting the power of so-so chips will give you more light for the "Wow" factor, but in some case is over driving, there is more heat involved....and like all electronics...they hate and fail with heat.  This is why a lot of LED MFG's recently make a 2 LED almost 1 watt Module and sell for $40 a bag....   Just something to take note of.....          On another Note, I will be taking down the TBA Vendor as the light is too low, and the Principal / Sloan Prism Module as it is dated   April's 2026 GWH IV Sheet GreatWhiteHope IV 042826 WOA.pdf
    • The Brighton LED modules are Top-Tier, High Efficiency LED Modules no matter which Brighton LED Whites or Colors you pick up.  All Brighton LED Modules ONLY use High Efficiency chips....meaning more light per power compared to other like powered LED modules.   First let me say it's important to always use the same color LED behind solid colored faces (No Outline), i.e. Blue LEDs behind Blue Faces, Green Behind Green etc etc.   In another Topic we discussed and displayed why it's better to use Red Behind Red and how much Luminance you will lose on a sign face if you use White LEDs behind Red Faces Here   The 12V & 24V .8W Brighton-II and the Brighton Lightning 12V .72W LED modules both have Ruby Red.   So let's display just how just how efficient these two High-End LED Modules perform compared to other Red LED modules on the market....and no better way than to show you a comparison than to put other like Power LED modules in a side by side comparison and show what the differences are, with comparing Like Power LED Modules this is truly a great Apples to Apples Comparison!     Let's first bring out the two 12V .72Watt LED Modules, the G2G WOW II Red & the Brighton Lightning Ruby Red.   Some other big characteristic differences are the following.   The Brighton LED Modules are Constant Current, and uses a 18 AWG Wiring.  The G2G LED Module is Constant Voltage, and uses a 20 AWG Wiring.   Thicker Wire is alway better for long runs and you won't get as much voltage loss in those runs which can incur lower light output especially for Constant Voltage LED Modules.    Constant Current LED Systems have IC chips or current regulators on board each Module on top of the conventional resistors for protection, this is added protection for each LED Module as well as assuring that the first LED on a long string is equally as bright as the last LED Module on the string.  With Constant Voltage LEDs the first LED on the string will be brighter than the last, also the first LED Module will take a bigger hit than the last LED on a string.  With CV Systems, any small reduction in voltage coming from the LED Power Supply due to long runs or inefficient Power Supplies the LEDs will dim even with the smallest fraction of a volt, this does not happen with CC systems...even and consistent lighting, as well as longer life is the advantage of Constant Current Systems.              The Comparison is composed of channels for each LED Line that measure 12"L x 4.25"W x 3" Depth Returns    The Sign faces are 1/8" 7328 White with one of the Deepest Red Color....3M's 3630 series 33 Red.   Each Channel has three LED modules equally spaced 5" On Center Module to Module.     Before going further I must stress that it is very difficult to take pictures of Red Light Sources and Sign Faces, it is very hard to truly show the stark differences between the Brighton & G2G LED Modules and how truly brighter the Brighton LED's perform in real life.   Using an ExTech Light Meter and measuring the Luminance or light right on the sign face we get the following:   For the Brighton Lightning Ruby Red channel we get a Foot Candle high of 81, and Low of 71, averaging out at 76 Foot Candles.  With three .72 Watt LED modules we get a total of 2.16 Watts, and putting out 35.19 Foot Candles per Watt.  The Foot Candles / Watt is important because it's showing the efficiency of the LED Module when it comes to light output.   For the G2G WOW II Red channel we get a Foot Candle high of 40, and Low of 36, averaging out at 38 Foot Candles.  With three .72 Watt LED modules we also get a total of 2.16 Watts, and putting out 17.59 Foot Candles per Watt.          In our next comparison we will bring out the slightly higher LED Modules.....the 12V .8 Watt Principal / Sloan Qwik Mod 2 Red & the Brighton II Ruby Red available in both 12V & 24V .8watt LED Module.  No matter which version Brighton you use 12V or 24V, the Light Output is the same...at 24Volts it's just half the current of a 12V version.         Nothing is different in this comparison other than switching out the LED modules, the Faces and Channel Sizes are the same.  In this instance we will only use two LED modules form each LED Manufacturer with a spacing of 6" On Center, Module to Module.   For the Brighton II Ruby Red channel we get a Foot Candle high of 56, and Low of 47, averaging out at 51.5 Foot Candles.  With the two .8 Watt LED modules we get a total of 1.6 Watts, and putting out 32.19 Foot Candles per Watt.  Again......The Foot Candles / Watt is important because it's showing the efficiency of the LED Module when it comes to light output.   For the Principal / Sloan Qwik Mod 2 Red channel we get a Foot Candle high of 26, and Low of 23, averaging out at 24.5 Foot Candles.  With two .8 Watt LED modules we also get a total of 1.6 Watts, and putting out 15.31 Foot Candles per Watt.         Again I have to stress that the lighting results are better in person than trying to display in a picture, and the stark difference between the two is truly something to see and pay attention to in real time.   Chip quality and efficiency is everything when it comes to LEDs, and a comparison like this also makes aware of the other differences such as system wire thicknesses for voltage loss....and are you paying for a Constant Current System, or a Constant Voltage System?    Comparisons such as this really shows Custom Sign shops what they are truly paying for, and the quality they are paying for!    You could be overpaying for mediocrity with mediocre lighting results.   If you're looking for something special, and can pay less for it compared to other products that cannot perform the same then....You've found it!   With our Brighton Ruby Red LED Modules, you'll get a High-End, High Efficiency product that will give you Competitive Light, NOT usable Light.  The Brighton Ruby Red will Punch at night over those average conventional Red LEDs. Brighton LEDs are all Constant Current for longer life and consistent lighting , and uses a much thicker system wiring for less voltage loss in long runs.   Remember this....as a wise man once told me..."Always buy the most expensive and only cry once!"    Brighton LEDs are not expensive in cost for $79.99 (Bag of 80), but Expensive in Quality!       You can find our Brighton Ruby Red LEDs in a link below.  Feel free to log into your account and place orders, or for questions or order by phone (858) 880-1400 orders@thesignsyndicate.com https://www.thesignsyndicate.com/forums/index.php?/store/category/51-brighton-led/  
    • The High-End Top Tier Brighton-IV Constant Current LED Module for Sign Cabinets & Large Channel Letters for when you want strong Competitive Light NOT, usable light!    The BrightON IV Module as low as $75.00 per bag in small case quantities with FREE SHIPPING       The Existing Pylon Sign 44"H x 17'L x 18"D Existing Fluorescent HO Lamps spaced 12" OC as per usual Electric Sign Industry Standard     In this simple low cost Retrofit no need for high cost proprietary tracks, clips...just simple aluminum stock you already have in your shop for sign fabrication. $85 worth of 1-1/2” x 1-1/2" angle, 3/4” square tube       1 hour of using self-tapping screws to attach the 1.5" x 1.5" Aluminum angles to the top and bottom of the Pylon Sign and adding in the vertical aluminum bars to where the HO Fluorescent lamps once were.   HO Lamps 12” OC Center. 18 Rows, 144 1.6w B-IV Modules, three 96w France TruPower LED PSU’s for the B-IV Modules.      The result???.....Godly Light that tears into Daylight! Brighton - IV LEDs Powered by France TruPower 100% Loadable LED Power Supplies         Again, the Aluminum angles in this project cost came to $85 total!   No Need for high cost proprietary bars, clips, holders.... just use the angles your custom sign shop typically already have in stock for Sign Fabrication.    With the BrightON IV Spacing the module cost for double sided projects come to $3 per foot.   High Efficiency LED Modules (180 l/w) for more light per power, Constant Current NOTConstant Voltage for Consistent / Even Lighting & Longer Life.  24V instead of 12V for half the current which results in half the heat and resistance.     You can purchase the BrightON IV Modules from our store (Here), and in small case quantities $75.00 per bag of 60 as well as our preferred France Lighting Solutions LED Power Supplies which include FREE SHIPPING all across the Continental US Only! ...or feel free to phone in your order (858) 880-1400    
×
  • Create New...